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    How to improve MLR team collaboration amidst changes

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    In the dynamic world of medical, legal, and regulatory (MLR) reviews, change is a constant. Teams frequently evolve, with new members joining, processes being updated, and goals shifting to align with the latest regulatory requirements and market demands. In such a fluid environment, effective collaboration becomes more critical than ever. Ensuring that your MLR team can adapt seamlessly to these changes is essential for maintaining efficiency, compliance, and high-quality outputs. In this blog post, we will explore the best practices for fostering collaboration within changing MLR teams, providing you with actionable strategies to keep your team cohesive, motivated, and productive amidst ongoing transformations.

    Expect recalibration

    Team dynamics are not static; they need regular recalibration throughout the year. This is not just a one-time adjustment but an ongoing process. As personnel or processes change, teams must realign and adjust to maintain their effectiveness and meet evolving goals.

    Set goals

    It’s important to put an emphasis on goal setting, particularly in the first quarter. Shared goals create shared understanding, a critical component to establishing cohesion within your MLR team. Even if your marketing, medical, legal, and regulatory departments have differing opinions when it comes to the MLR or medical information review process, establishing shared goals will create alignment, clarity, and accountability–key aspects of an efficient and effective MLR and MRC teams.

    Reassess goals quarterly

    Revisiting goals on a quarterly basis allows teams to adjust to the cyclical nature of content and any new developments in strategy or personnel. This regular reassessment ensures that goals remain relevant and achievable, facilitating continuous improvement.

    Be ok with changing goals

    Goals should not be rigid. Flexibility and adaptability throughout the year are crucial. As teams receive new information or face changes, reassessing and modifying goals ensures they remain relevant and achievable, driving continuous improvement.

    If using meetings, set expectations

    Many promotional review teams utilize meetings as part of the review process, often alongside a software solution. Meetings can take various formats, but it’s important to set expectations so that everyone knows how to prepare and what’s up for discussion. Meetings can be hugely helpful as they provide a forum for dialogue, which can be critical for new team members to understand the context behind decisions.

    Know your key metrics and measure them

    Key metrics are crucial for assessing the effectiveness of the review process. These include the time taken to incorporate feedback and the frequency and types of changes requested. By analyzing these metrics, organizations can identify areas for training and clarify roles and responsibilities, leading to a more streamlined and efficient process.

    Get to know one another

    Understanding what motivates team members and their backgrounds is vital for effective collaboration, especially in remote work environments. Encouraging personal connections and fostering a supportive team atmosphere can significantly enhance teamwork and the overall review process.


    By focusing on these key aspects of collaboration and using data-driven strategies, organizations can significantly enhance their MLR review processes. For a deeper dive into these insights, tune into this episode of Amend & Progress and unlock the potential of effective teamwork in your promotional review process.

    Lauren Woods

    Senior Manager, Customer Success at Vodori

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