Customer Challenge

Our customer, the pharmaceutical division of a global life science company, needed to transition their promotional and medical information reviews from Zinc MAPS to a new system, in anticipation of Zinc MAPS end of life in 2020. They released a formal request for proposals (RFP) and selected Pepper Flow for its comprehensive feature set, best-in-class user experience and support, and lowest total cost of ownership after evaluating several competitive systems.

Company Profile

Global Pharmaceutical Company
2019 Revenue: $4.5 Billion

Products used

Solution

The scale of this migration was massive–our customer needed to roll out a new system across 1,000 end users in 35 countries, migrate legacy assets, and be up and running in less than 6 months. Vodori’s in-house industry expertise, combined with the flexibility and sophistication of Pepper Flow products, contributed to a successful, smooth process. Pepper Flow and Pepper Flow Digital Review were implemented to support the customer’s promotional, medical, and digital content needs.

Results

Process Improvements
To ensure success, the Vodori team worked hand-in-hand with our customer to discuss their current promotional and medical information review processes and opportunities for improvement. By removing unnecessary review steps and taking advantage of Pepper Flow’s collaboration features, our customer has been able to increase speed to market and improve collaboration across their global, cross-functional teams.

Content Migration
To ensure fast system adoption and adequate version control, Vodori’s in-house teams oversaw the migration of 63,000 jobs, 33,500 references, and 90,000 supporting documents from Zinc MAPS to Pepper Flow. This massive content migration allowed our customer’s user base to hit the ground running post-implementation without relying on historical data in their old system.

Global Training Program
Vodori executed a robust training program to meet our customer’s unique needs. In addition to train-the-trainer materials and sessions, 60 end-user training sessions were delivered across 10 timezones. In addition, custom multi-lingual training videos and manuals were developed to ensure the highest level of user adoption and satisfaction with the new system.

Faster Cycle Times
The review process improvements, along with Pepper Flow’s user-friendly interface, resulted in a 13% decrease in approval times and 50% increase in throughput, enabling our customer to do more, faster.

If I were to offer advice to another enterprise organization planning to adopt Vodori’s Pepper Flow, I would certainly and strongly recommend a YES, with a five-star rating!

DirectorGlobal Medical Affairs

Results by the Numbers

  • Migrated 186,500 jobs and documents
  • Reduced average approval time by 13%
  • Increased number of documents approved per month by 50%

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