The challenge: disconnected systems, dispersed teams
When a large U.S.-based diagnostics company experienced a merger, they weren’t just uniting operations—they were forging a new global identity. But behind the scenes, one critical process threatened to slow them down: MLR review.
With two disparate systems—a quality management system (QMS) and a document management system (DMS)—the company faced mounting challenges:
- Multiple systems, multiple processes: Lack of a unified workflow made it difficult to keep track of work and duplicated effort across various teams.
- Compliance risk: Some users skirted the system, leading to unapproved materials in the field.
- Resource inefficiencies: Multiple full-time employees were tied up managing the process and IT.
- Scalability issues: The patchwork system couldn’t keep pace with global growth goals.
- IT bottlenecks: Configuration and reporting were locked behind IT, making it difficult to iterate or make changes quickly.
- Claims management: Teams struggled to effectively track, approve, and manage claims across content.
The result? On average, it took 42 days to review and approve content. The path forward required more than a system swap, it demanded organizational alignment and process transformation.
The solution: one platform, endless clarity
The company turned to Vodori to create a unified global MLR review and approval process. A process that not only replaced the old systems, but reimagined how their teams collaborated across borders.
With Vodori’s platform, the company implemented:
- A singular, purpose-built solution: Combining MLR review, claims management, and digital asset management under one roof.
- Integrated sales enablement: Approved materials flow seamlessly to sales teams for global access and compliance.
- Continuous optimization: Metrics-driven workflows ensure the platform evolves alongside business needs and goals.
The impact: fast, focused, future-ready
By unifying their review process on Vodori, the company unlocked speed, scale, and strategic control:
- All seven global regions plus Corporate now use Vodori
- Their primary MLR review metrics are performing above benchmarks:
- Average job duration: 7.3 days
- Average review duration: 4.8 days
- Average circulations: 1.3
Lessons in transformation
What makes this company’s success stand out isn’t just the metrics—it’s the mindset. Rather than treat MLR like a one-time implementation, they view it as a living process. With goal setting, benchmark alignment, and ownership across regions, the team continues to evolve the system to meet emerging needs.
This journey is a powerful reminder that technology alone isn’t the answer. Transformation requires people, processes, and platforms working together—globally.
With Vodori, the organization didn’t just gain a tool. They gained clarity, control, and a faster path to global impact.
Struggling with disconnected teams and compliance chaos?
See how one company unified seven regions and cut review times by over 80% with Vodori. Schedule a demo today!
