Notal Vision, an ophthalmic home diagnostic services provider, was preparing for an upcoming product launch and needed a promotional review solution to support their growth and minimize compliance risk.
Before implementing Pepper Flow, Notal Vision’s promotional review process was cumbersome and manual, with documents being shared via email and Microsoft OneDrive. Reviewers would add comments and track changes in Microsoft Word and Adobe PDFs, then meet once a week to discuss. The process coordinator was growing concerned with the amount of time they were spending managing the document versions, PDFs, and Word Docs.
Compliance was also top-of-mind. Notal Vision knew that the tools they were using were not enforcing process compliance, nor did they provide systematic captures of all commentary, revisions, and approvals in one place–which is crucial in case of an audit.