Our customer, a global diagnostics company, was using a variety of homegrown systems for their marketing and regulatory approval process. Reviewers had to tackle all post-approval activity manually through separate online tools before global material distribution, with cycle times taking an average of 60+ days. The current process was not suitable for speed, ensuring chain of custody, and scaling to operate successfully in the intensely competitive global marketplace.
Global Diagnostics Company
Client since 2009
Pepper Flow® as Single PRC System
Pepper Flow streamlined our customer’s marketing and regulatory review processes by collapsing their 10+ disparate systems into one. Our project team collaborated with our customer to define a new global approval process and delivered a customized workflow system to support it–driving efficiency at a global scale. Finally, we initiated a data clean up prior to content loading and designed fallback measures for the migration of hundreds of marketing assets into Pepper Flow.
Integrated Distributor Portal
To achieve consistency and compliance across promotional materials, we developed and integrated a distributor portal with Pepper Flow, granting worldwide access to approved materials once they became available. Materials that expire are automatically pulled from the portal library, eliminating any headache or confusion around material dating and versioning.
”Pepper has dramatically cut down the time to get material approved and published, reduced compliance risk, and decreased manual labor for publishing content.
