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Achieve effective MLR review with life science analytics software
Access information your organization needs to accelerate product commercialization and improve internal operations.

Benefits of Pepper Insights
Evaluate data from Pepper Flow and Pepper Folio to determine effectiveness of your people, process, and technology. Understand and track key performance metrics (KPIs) related to the MLR process to make strategic decisions, keep your competitive edge, and drive your businesses forward.

Understand and improve on team performance
Use KPIs such as review time, job duration, and number of circulations to understand team performance. This helps to maximize efficiency of your resources, which improves company culture and controls labor costs. Customers use performance data to inform:
-
hiring needs,
-
workload management,
-
department structuring, and
-
onboarding monitoring.

Uncover insights to improve key processes
Use KPIs tracked in the system to understand the effectiveness of your processes, identify training needs, and determine root causes of missed due dates or bottlenecks. Customers have used process data to inform:
-
SOP changes,
-
guideline/work instruction changes,
-
additional use cases the system can support, and
-
strategic content planning.

Optimize your system configuration
Use system data to optimize your Pepper Flow configuration to your specific needs as your business changes. Customers have used technology data to inform system configuration changes such as:
-
conditional workflows
-
additional workflows,
-
new or updated metadata,
-
Etc.

Understand and improve on team performance
Use KPIs such as review time, job duration, and number of circulations to understand team performance. This helps to maximize efficiency of your resources, which improves company culture and controls labor costs. Customers use performance data to inform:
-
hiring needs,
-
workload management,
-
department structuring, and
-
onboarding monitoring.

Uncover insights to improve key processes
Use KPIs tracked in the system to understand the effectiveness of your processes, identify training needs, and determine root causes of missed due dates or bottlenecks. Customers have used process data to inform:
-
SOP changes,
-
guideline/work instruction changes,
-
additional use cases the system can support, and
-
strategic content planning.

Optimize your system configuration
Use system data to optimize your Pepper Flow configuration to your specific needs as your business changes. Customers have used technology data to inform system configuration changes such as:
-
conditional workflows
-
additional workflows,
-
new or updated metadata,
-
Etc.