Vodori (“we” or “us”) provides applications that permit our clients to manage their information. We respect and understand that our customers have concerns about privacy, and we take reasonable steps to ensure that any information we receive is handled in a safe and responsible manner.
Important notice about our applications
It is important to remember that there are public and private areas of our website and applications. Private areas are for use by registered users only.
Our customers and registered users maintain responsibility for the use of our applications and control what data is placed within and processed by our applications. Our applications are not intended for uploading or the processing of any personal information. Vodori processes business contact information provided for particular projects in order to send automated notifications and other communications regarding the status of projects being managed by our customers within the application.
Website and Application Visits
You may visit our website or application in the following ways:
- By using your browser to navigate to vodori.com
- By viewing an advertisement displayed on a third party website that is served content by our web server;
- By viewing an email that is served content by our web server; or
- By accessing one of our applications.
When you visit our website or application our server logs your IP address, the time and duration of your visit, and the time, duration and activity on the pages on our website you view.
We use “cookies” (small data files placed within your computing device) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about our use of these technologies are:
- Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
- Other cookies are “persistent cookies” meaning that they are deleted from your hard drive once the expiration date is set on the cookie is reached.
Web visit information may be tied to your personal information if you submit personal information via our website, or become a customer (including a demonstration customer) or registered user.
Areas of our website may also use targeting cookies or advertising cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the web pages you have visited and that information is shared with other parties such as advertising technology service providers and advertisers. These cookies enable us to serve you with advertising when you are visiting other sites (for example, to remind you of products you were interested in). You can learn more about managing advertising cookies in the Advertising Partners section below.
Personal Information Collected for Marketing Purposes
The only personally identifiable information collected on our website and applications is submitted to us freely and deliberately by site users. Typically, this information is limited to just the data needed to respond to your request for our services: name, contact information, and employer information. The lawful basis for processing this data is the explicit consent given by you. We collect and use this information in the following ways:
If you request information about our services using a web form, you will be asked to submit your contact information, and other information about your needs, as part of the form. We will use your contact information to get in touch with you. We will use project-related information you provide to customize the information about our services that we provide to you. We may tie your personal information to web visit information we have about you for the purpose of refining our website and marketing plans and to customize the content we present to our visitors. We may combine information obtained offline with information obtained online or through our interactions with you to maintain one profile.
If you would like us to delete your personal information from our records (which does not include information contained within our applications), we will do so. Please send your request in writing to via email email@example.com, or regular mail to the address posted at vodori.com/about/contact.
Personal Information Collected as Part of Delivering Our Services
Registered users or designated system owners inside their employers provide us with contact information for the purposes of delivering contracted services to you or your employer. By providing us this information, it permits us to contact you regarding our services, our applications and the status of projects you are participating in. The lawful basis for processing this data is that it is necessary for the performance of a contract between Vodori and your employer.
Our applications are not intended to manage personal information within content uploaded to the application. To the extent you would like to delete personal information contained in content uploaded to our applications, it is up to the registered user to submit a support request to Vodori to delete the content.
Personal information collected as part of delivering our services is retained pursuant to the contracts between the parties.
Vodori ensures that any vendor who is a sub-processor adheres to the same security standards as Vodori for the protection of the security, confidentiality and integrity of your personal data and against unauthorized access to or alteration, disclosure, destruction or loss. Vodori engages with the following vendors as sub-processors in the delivery of Pepper Cloud services:
- AlertLogic: network monitoring
- Amazon Web Services: cloud infrastructure and services
- Delighted: customer surveying
- Elastic App Search: search engine
- Fivetran: data integration
- Google Analytics: business analytics
- HubSpot: CRM and communication services
- Mailgun: communication services
- New Relic: application monitoring
- Productboard: product management
- Rackspace: cloud infrastructure and services
- Sentry: application monitoring
- Snowflake: data warehouse
- Support Your App: customer support
- Zapier: Delighted to Productboard integration
- Zendesk: customer support
- Zoho: customer surveying
Information Sharing and Disclosure by Us No Sale of Personal Information
We do not sell Personal Information to third parties.
You may opt out of our email marketing lists at any time by following the directions in our email to you, by contacting firstname.lastname@example.org, or calling or writing us. Our current contact information is posted at www.vodori.com/about/contact.
Note that even if you opt out of our email marketing list, if your email address is associated with an active user of our applications, you will still receive service or policy-related communications. To the extent any user remains listed as a contact for any content within an application, it is up to the user or customer administrator to delete the email.
We store and process personal information in Pepper Cloud on servers and computers we control in the U.S. We use technical and administrative security measures intended to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to data centers, and information access authorization controls.
Web visit information and personal information you submit via a web form is stored on secure servers. Please see our Security section for information on how we secure data uploaded to our applications.
Our advertising partners include the following:
Google Ads provides a retargeting service that connects the activity of Vodori with the Google Ads advertising network and the DoubleClick cookie.
Terminus provides a retargeting service that connects the activity on our website with the Terminus advertising network.
Sharing Information with Third Parties
We may release personal information and web visit information when we believe it is appropriate to comply with the law, to enforce our legal rights, or to protect the rights and safety of our customers, users, or others. We only release information to third parties as necessary to provide services to our customers, but these third parties will be bound by confidentiality agreements, and will be permitted to use the information only for the purpose of providing their services for us.
Children’s Online Privacy Protection
Our products and services are not designed for or directed to children under the age of 13, and we will not intentionally maintain information about anyone under the age of 13.
Changes to Policy
Last Revised: July 22, 2020