Privacy Policy

Vodori (“we” or “us”) provides applications that permit our clients to manage their information. We respect and understand that our customers have concerns about privacy, and we take reasonable steps to ensure that any information we receive is handled in a safe and responsible manner.

Important notice about our applications

It is important to remember that there are public and private areas of our website and applications. Private areas are for use by registered users only.

Our customers and registered users maintain responsibility for the use of our applications and control what data is placed within and processed by our applications. Our applications are not intended for uploading or the processing of any personal information. Vodori processes business contact information provided for particular projects in order to send automated notifications and other communications regarding the status of projects being managed by our customers within the application.

Please also remember that by using our website or any of our applications, you agree to the terms of this Privacy Policy.

Website and Application Visits

You may visit our website or application in the following ways:

  • By using your browser to navigate to
  • By viewing an advertisement displayed on a third party website that is served content by our web server;
  • By viewing an email that is served content by our web server; or
  • By accessing one of our applications.

When you visit our website or application our server logs your IP address, the time and duration of your visit, and the time, duration and activity on the pages on our website you view.

We use “cookies” (small data files placed within your computing device) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

A few important things you should know about our use of these technologies are:

  • We offer certain features that may be available only through the use of cookies.
  • We use cookies to help identify you (or your business) to us.
  • Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.
  • Other cookies are “persistent cookies” meaning that they are deleted from your hard drive once the expiration date is set on the cookie is reached.

Areas of our website and applications may use analytics services provided by our partners. Cookies used by our analytics partners help us analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by our partners. Our analytics partners use this information for the purpose of evaluating use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Our partners may also transfer this information to third parties where required to do so by law, or where such third parties process the information on our partner’s behalf. The collected data is not tied to any single individual, no individual profiles are created, and our partners will not associate your IP address with any other data held by the partner. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of our website or our applications.

Web visit information may be tied to your personal information if you submit personal information via our website, or become a customer (including a demonstration customer) or registered user.

Areas of our website may also use targeting cookies or advertising cookies to collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the web pages you have visited and that information is shared with other parties such as advertising technology service providers and advertisers. These cookies enable us to serve you with advertising when you are visiting other sites (for example, to remind you of products you were interested in). You can learn more about managing advertising cookies in the Advertising Partners section below.

Personal Information Collected for Marketing Purposes

The only personally identifiable information collected on our website and applications is submitted to us freely and deliberately by site users. Typically, this information is limited to just the data needed to respond to your request for our services:  name, contact information, and employer information. The lawful basis for processing this data is the explicit consent given by you. We collect and use this information in the following ways:

If you request information about our services using a web form, you will be asked to submit your contact information, and other information about your needs, as part of the form. We will use your contact information to get in touch with you. We will use project-related information you provide to customize the information about our services that we provide to you. We may tie your personal information to web visit information we have about you for the purpose of refining our website and marketing plans and to customize the content we present to our visitors. We may combine information obtained offline with information obtained online or through our interactions with you to maintain one profile.

If you would like us to delete your personal information from our records (which does not include information contained within our applications), we will do so. Please send your request in writing to via email, or regular mail to the address posted at

Personal information collected as part of delivering our services is retained until you request to be removed.

Personal Information Collected as Part of Delivering Our Services

Registered users or designated system owners inside their employers provide us with contact information for the purposes of delivering contracted services to you or your employer. By providing us this information, it permits us to contact you regarding our services, our applications and the status of projects you are participating in. The lawful basis for processing this data is that it is necessary for the performance of a contract between Vodori and your employer.

Our applications are not intended to manage personal information within content uploaded to the application. To the extent you would like to delete personal information contained in content uploaded to our applications, it is up to the registered user to submit a support request to Vodori to delete the content.

Personal information collected as part of delivering our services is retained pursuant to the contracts between the parties.

Vodori ensures that any vendor who is a sub-processor adheres to the same security standards as Vodori for the protection of the security, confidentiality and integrity of your personal data and against unauthorized access to or alteration, disclosure, destruction or loss. Vodori engages with the following vendors as sub-processors in the delivery of Pepper Cloud services:

Sub-Processor Purpose Location
AlertLogic Network monitoring United States
Amazon Web Services Cloud infrastructure & services United States
Auth0 Product identity & authentication provider United States
Basecamp Project management United States
Delighted Customer surveying United States
Elastic Enterprise Search Search engine United States
Fivetran Data integration United States
HubSpot CRM & communication services United States & Germany
Huddle Online Collaboration United States
Logicworks Cloud infrastructure & services United States
Mailgun Technologies, Inc Communication services United States
Mode Analytics Product analytics United States
New Relic Application monitoring United States
Productboard Product management United States
Sentry Application monitoring United States
Snowflake Data warehouse United States
SupportYourApp Customer support Ukraine
Zendesk Customer support United States
Zoho Customer surveying United States

Information Sharing and Disclosure by Us No Sale of Personal Information

We do not sell Personal Information to third parties.

Email Opt-Out

You may opt out of our email marketing lists at any time by following the directions in our email to you, by contacting, or calling or writing us. Our current contact information is posted at

Note that even if you opt out of our email marketing list, if your email address is associated with an active user of our applications, you will still receive service or policy-related communications. To the extent any user remains listed as a contact for any content within an application, it is up to the user or customer administrator to delete the email.


We store and process personal information in Pepper Cloud on servers and computers we control in the U.S. We use technical and administrative security measures intended to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to data centers, and information access authorization controls.

Web visit information and personal information you submit via a web form is stored on secure servers. Please see our Security section for information on how we secure data uploaded to our applications.

Advertising Partners

Some of our advertising partners may use cookies and web beacons on our site to serve you with advertising when you are visiting other sites, known as retargeting. Each of these advertising partners has their own privacy policy and opt-out procedures, which are outlined below.

Our advertising partners include the following:

Google Ads
Google Ads provides a retargeting service that connects the activity of Vodori with the Google Ads advertising network and the DoubleClick cookie.

Learn more about Google’s privacy policy. Opt out of Google’s use of cookies for ads personalization and/or disable all the DoubleClick cookies by visiting Google Ads Settings.

Terminus provides a retargeting service that connects the activity on our website with the Terminus advertising network.

Learn more about Terminus’ privacy policy. Opt out of Terminus’s use of cookies for ads personalization by visiting

Sharing Information with Third Parties

We may release personal information and web visit information when we believe it is appropriate to comply with the law, to enforce our legal rights, or to protect the rights and safety of our customers, users, or others. We only release information to third parties as necessary to provide services to our customers, but these third parties will be bound by confidentiality agreements, and will be permitted to use the information only for the purpose of providing their services for us.

International Users

If you are accessing this website or application from outside of the United States please be advised that by using and providing information to this website or application, you consent to the transfer, processing and/or use of the information to the U.S. and/or through a cloud consistent with the terms of this Privacy Policy.

Children’s Online Privacy Protection

Our products and services are not designed for or directed to children under the age of 13, and we will not intentionally maintain information about anyone under the age of 13.

Changes to Policy

We may change this Privacy Policy from time to time. If so, any such changes will be posted on this page and we will note the date the Privacy Policy was most recently revised. We recommend that you review this Privacy Policy on a regular basis. Your continued use of the site shall constitute your acceptance of such revised Policy.

Contacting Us

At Vodori we take your privacy seriously. If you have any questions about this Privacy Policy, our privacy practices, or if you would like to review, change or request we remove your personal information, you can e-mail us at We may ask you for information to confirm your identity in order to act upon your request.

Last Revised: March 31, 2021