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3 reasons why quality management software systems don’t work for MLR review

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Many life sciences organizations rely on quality management software systems (QMS) to manage regulatory documentation, prepare for audits, and maintain compliance. These platforms are essential for quality-related workflows like CAPA tracking, SOP control, and audit readiness. Because QMS platforms are validated, include document review features, and offer eSignatures and audit trails, some companies attempt to extend their use to the medical, legal, and regulatory (MLR) review process.

However, MLR review is a fast-paced, cross-functional effort that demands collaboration, visibility, and adaptability, and QMS software does not support features and functionality specific to this critical process. Over time, this can lead to inefficiencies and reduced productivity. 

Let’s explore three reasons why QMS platforms fall short for MLR and how purpose-built promotional review software better supports speed, scale, and compliance.

1. Quality management software systems lack visibility into in-flight MLR work

A major drawback of using a QMS for MLR review is the lack of transparency into ongoing work. Promotional material review is deadline-driven and highly iterative. Teams need immediate visibility into what’s being reviewed, where it sits in the process, and who’s responsible for next steps.

  • Purpose-built promotional review software provides this in a centralized dashboard. Users can view:
  • Assets nearing deadline
  • Reviews that are overdue
  • Assigned reviewers who need nudging

This level of insight enables teams to prioritize high-value content, reduce missed deadlines, and better manage cross-functional workloads. Quality management software systems simply don’t offer this level of operational clarity, leaving teams reactive and overburdened.
 

  QMS software Promotional review software
Validated system    
Configurability to match SOPs    
Digital Asset Management    
eSignatures and audit history    
Version history Limited  
Document annotations Limited  
Real-time collaborative review Limited  
Visibility into work-in-flight    
Claims management    
MLR performance metrics reporting    

Comparison table of features in QMS software vs. purpose-built promotional review software

2. Claims management is a must-have in promotional review software

Substantiating and tracking claims is central to compliant promotional material. This functionality is absent from most quality systems.

Purpose-built tools allow you to:

  • Link individual claims to substantiating references
  • Track where claims appear across multiple assets
  • Automatically surface impacted content when a core claim or reference changes

This reduces rework and ensures compliance across all materials. Without integrated claims management, your team is forced to duplicate work and rely on manual processes prone to error. That’s a major liability when you’re aiming to speed up the promotional material review process.

3. MLR process reporting is essential but not available in QMS platforms

Effective MLR is about more than getting through review—it means improving it over time. But you can’t improve what you can’t measure.

With promotional review software, you gain access to performance metrics such as:

  • Average review time
  • Circulation count per asset
  • Time spent in each review stage
  • Bottlenecks by reviewer or team

These insights allow your organization to continuously refine the MLR review process, boost content throughput, and ensure promotional materials are launch-ready faster. Most QMS platforms don’t support this level of reporting and are blind to the nuances of content development and delivery.

Why QMS platforms aren’t built for promotional material review

While quality management software systems play a critical role in regulated environments, they simply weren’t designed to support fast-moving, cross-functional promotional content workflows. They can’t track the intricacies of creative content, multistage approvals, or claim substantiation, which are all central to a successful MLR review process.

Trying to retrofit a QMS for promotional review slows teams down, introduces risk, and makes the process harder than it needs to be. Life sciences organizations that prioritize speed, clarity, and compliance are turning to purpose-built platforms tailored specifically for promotional material review. 

Interested in learning more? Use our ROI calculator to determine how much time and money you could save by switching to a true promotional review system.

Annalise Ludtke

Senior Manager, Marketing Communications at Vodori

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