Providing clear, direct feedback is essential to the MLR and medsci content review process–it helps your team understand what changes need to be made to efficiently move the review process along. However, leaving clear and direct feedback is not always the easiest thing to do. Feedback can be misinterpreted or misunderstood, leading to frustration and added time to your review cycle.
Next time you’re leaving feedback as part of the review process, consider these six best practices. These tips are helpful for everyone, but particularly for those working remotely or if you have recently digitized your MLR and medical information review process.
#1: Be specific
Specificity is paramount to leaving good feedback. Strive to communicate your feedback in a way that establishes a clear path forward. Avoid using vague words or phrases that leave room for interpretation, such as “could,” “may,” or “I prefer.”